Contacts

Customer Service

PO Box 690670
San Antonio TX 78269-0670
1-866-550-4736 (TTY: 711), October 15, 2011 – March 1, 2012: 8 a.m. – 8 p.m., 7 days a week;
March 2, 2012 – October 14, 2012: 8 a.m. – 8 p.m., Monday – Friday
Fax 1-866-331-4362

Claims

Physicians Health Choice
Attn: Claims Department
P.O. Box 29429
San Antonio, TX 78229

Become a Member

1-866-658-9456 (TTY: 711), October 15, 2011 – March 1, 2012: 7 a.m. – 9 p.m., local time, 7 days a week; March 2, 2012 – October 14, 2012: 7 a.m. – 9 p.m., local time, Monday – Friday

*Preferred Mail Order Pharmacy (Prescription Solutions® by OptumRx™)

1-877-889-6358 (TTY: 711), 24 hours a day, 7 days a week
www.PrescriptionSolutions.com
Fax: 1-800-491-7997

Behavioral Health (MHNet)

1-800-336-2030 (TTY: 711), 24 hours a day, 7 days a week
www.MHnet.com

SilverSneakers

1-866-550-4736 (TTY: 711), October 15, 2011 – March 1, 2012: 8 a.m. – 8 p.m., 7 days a week;
March 2, 2012 – October 14, 2012: 8 a.m. – 8 p.m., Monday – Friday
www.SilverSneakers.com

*Dental Service (Careington/FSL)

1-800-290-0523 (TTY: 711), 7:30 a.m. – 5:30 p.m., Central Time, Monday – Friday

Disease Management

1-800-494-6192 (TTY: 711), 8:00 a.m. – 5:00 p.m., Central Time, Monday - Friday

*Hearing Services (EPIC)

1-866-956-5400 (TTY: 711), 6:00 a.m. – 6:00 p.m., Pacific Time, Monday – Friday
www.epichearing.com

*Medical Catalog (Fieldtex)

1-800-845-0813
www.fieldtex-phc.com

Social Service Coordinators

Assistance on application process for additional government financial assistance.
1-877-357-2553, (TTY: 1-877-644-3244) 9:00 a.m. – 6:00 p.m., Central Time, Monday – Friday

*Comfort Care Transportation

1-866-879-8023, (TTY: 711), 6:00 a.m. – 8:00 p.m., Central Time, Monday - Friday

Medicare

1-800-MEDICARE
1-800-633-4227
(TTY: 711)
www.medicare.gov
www.cms.gov

Texas Department of Insurance (TDI)

1-800-578-4677

* Benefits vary by plan