Contact

Customer Service

PO Box 690670
San Antonio TX 78269-0670
1-866-550-4736 (TTY: 711), 8 a.m. – 8 p.m., local time, 7 days a week
Fax 1-866-331-4362

Claims

Physicians Health Choice
Attn: Claims Department
P.O. Box 29429
San Antonio, TX 78229

Become a Member

1-866-658-9456 (TTY: 711), 8 a.m. – 8 p.m., local time, 7 days a week

*Preferred Mail Order Pharmacy (OptumRx)

1-877-889-6358 (TTY: 711), 24 hours a day, 7 days a week
www.optumrx.com
Fax: 1-800-491-7997, 24 hours a day, 7 days a week

Behavioral Health (OptumHealth Behavioral Solutions)

Total HMO and Basic HMO members call: 1-800-985-2596, (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Central Time
Select HMO SNP members call: 1-800-496-5841 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Central Time
www.ubhonline.com

SilverSneakers

1-888-423-4632 (TTY: 711), 8 a.m. – 8 p.m., EST/EDT, Monday – Friday
www.SilverSneakers.com

*Dental Service (UnitedHealthcare® Dental)

1-866-550-4736 (TTY: 711), 8 a.m. to 8 p.m. local time, 7 days a week.

Disease Management

1-800-494-6192 (TTY: 711), 8:00 a.m. – 5:00 p.m., Central Time, Monday - Friday

*Hearing Services (hi HealthInnovations and EPIC)

Epic Hearing Healthcare (ONLY for Plans H4527-001 Total, H4527-003 Select, H4527-004 Select, H4527-006 Select, H4527-015 Select)
1-866-956-5400 (TTY: 711), 6:00 a.m. – 6:00 p.m., Pacific Time, Monday – Friday
www.epichearing.com

hi HealthInnovations (ONLY for Plans H4527-002 Total, H4527-005 Total, H4527-013 Total and H4527-024 Basic)
1-855-523-9355 (TTY: 711), 8:00 a.m. – 6:00 p.m., Central Time, Monday – Friday
www.hihealthinnovations.com/medicare

*Medical Catalog (FirstLine Medical)

1-877-286-5414 (TTY: 711)
7 a.m. to 7 p.m. Central Time, Monday-Friday; 7 a.m. to 4 p.m. Central Time, Saturday

Social Service Coordinators

Assistance on application process for additional government financial assistance.
1-877-357-2553, (TTY: 1-877-644-3244) 9:00 a.m. – 6:00 p.m., Central Time, Monday – Friday

*Comfort Care Transportation

1-866-879-8023, (TTY: 711), 6:00 a.m. – 8:00 p.m., Central Time, Monday - Friday

Medicare

1-800-MEDICARE
1-800-633-4227 (24 hours a day, 7 days a week)
TTY: 711 (24 hours a day, 7 days a week)
www.medicare.gov
www.cms.gov

Texas Department of Insurance (TDI)

1-800-578-4677

* Benefits vary by plan